Frequently Asked Questions

You can book a flight through our website by visiting the Flight Booking page, calling us at +254 720 438 400, or emailing [email protected]. Our team will help you find the best flights for your dates and budget, and we'll handle all the details from start to finish.

Yes, changes and cancellations are possible depending on the airline's policy and ticket type. Please contact us as soon as possible if you need to make changes. Some tickets may be non-refundable or have change fees, which we'll explain before you book.

We recommend booking international flights at least 2-3 months in advance for the best prices and availability. For domestic flights, 2-4 weeks ahead is usually sufficient. However, we can often find great last-minute deals, so contact us even if you need to travel soon!

Yes! We offer special rates for group bookings of 10 or more passengers. Whether it's a family reunion, corporate retreat, or group tour, we can negotiate better rates and coordinate all the details. Contact us for a custom group quote.

We accept M-Pesa, bank transfers, credit cards (Visa, MasterCard), and cash payments at our office. For international clients, we also accept PayPal and wire transfers. Payment plans are available for larger bookings.

While flight and hotel prices are set by airlines and properties, we can often find better deals or package multiple services together for savings. We're committed to finding you the best value and will work within your budget to create the perfect trip.

For most bookings, we require a deposit to secure your reservation. The deposit amount varies depending on the service—typically 30-50% for safaris and tours, and full payment for flight tickets. We'll provide clear payment terms when you book.

No hidden fees! We provide transparent pricing with all costs clearly outlined before you book. This includes taxes, service charges, and any applicable fees. What you see in the quote is what you pay—no surprises.

You'll need a valid passport (with at least 6 months validity), visa (if required for your destination), and proof of yellow fever vaccination for certain countries. We'll advise you on specific requirements based on your destination and help arrange visa applications if needed.

Absolutely! We provide visa assistance and guidance for many destinations. We'll help you prepare the necessary documents, complete application forms, and submit your visa application. Note that visa approval is at the discretion of the embassy or consulate.

Processing times vary by country—typically 5-30 working days. Some countries offer visa-on-arrival or e-visas that are faster. We recommend starting your visa application at least 4-6 weeks before your travel date to avoid delays.

While not mandatory, we strongly recommend travel insurance. It protects you against trip cancellations, medical emergencies, lost luggage, and other unexpected events. We offer comprehensive travel insurance packages tailored to your trip.

Our travel insurance typically covers medical emergencies, trip cancellation/interruption, lost or delayed baggage, flight delays, emergency evacuation, and personal liability. Coverage levels vary by plan—we'll help you choose the right option for your needs.

Yes! Safety is our top priority. We work only with licensed and experienced guides, use well-maintained vehicles, and follow all safety protocols. Our safari guides are trained in first aid and wildlife safety. We also provide comprehensive pre-trip safety briefings.

We offer comprehensive travel services including flight bookings, hotel reservations, safari tours, cultural experiences, travel insurance, visa assistance, airport transfers, car rentals, cruise bookings, and custom travel packages. Visit our Services page for more details.

Absolutely! We specialize in creating personalized itineraries based on your interests, budget, and travel style. Tell us your dream destination and preferences, and we'll craft a unique package just for you. Contact us to start planning your custom adventure!

Yes! We handle all aspects of corporate travel including conferences, team building retreats, incentive trips, and business travel management. We offer competitive corporate rates, flexible payment terms, and dedicated account management.

Our safari packages typically include park entrance fees, professional guide services, game drives, accommodation, meals as specified, and transportation in 4x4 safari vehicles. Specific inclusions vary by package—we'll provide a detailed itinerary with everything clearly listed.

You can reach us by phone at +254 720 438 400 (available 24/7), email at [email protected], or visit our office in Nairobi. You can also use our Contact Form on our website. We respond to all inquiries within 2 hours during business hours.

Our office is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM. We're closed on Sundays and public holidays. However, our phone support is available 24/7 for emergencies and urgent travel assistance.

Akarim Travels Limited has been serving travelers for over 7 years. We're a licensed travel agency based in Nairobi, Kenya, with extensive experience in domestic and international travel. Our team has helped thousands of happy travelers create unforgettable memories.

Yes! Visit our Blog for travel tips, destination guides, packing lists, and insider advice. We also provide personalized travel consultations where we share recommendations based on your specific trip and interests.